Terms & Conditions / Refund Policy

1). Cancellation Period Time frame

14 days, in keeping with the Consumer Rights Act 2013 (directly copied and quoted)

“Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. 

If your order consists of multiple goods, the 14-day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back”

2). Shipping & Packing Costs

Which Couriers do you use? Our service is based on a drop-shipping arrangement with our suppliers so we accept the couriers they choose which are TNT for smaller/single packages/rolls and Pallet Line for pallet consignments.

All shipment cost calculations are based on weight and clearly stated on order before payment is made Areas covered- UK Only

3). Delivery charge on returning goods

Both carriage charge and a handling/restocking fee at 15% of original order value will be charged if items are incorrectly ordered by the customer and sent back.

If items are damaged/defective/incorrectly shipped (as a result of our mistake) – see below

4). Damaged/Defective/Incorrect goods – includes goods lost in transit

If the goods arrive damaged, defective lost or incorrectly sent we would not charge a handling charges or fees etc.

If they are lost or damaged by the carrier we would replace and take it up with the carrier and send a replacement.

If the goods are defective or the incorrect goods they will be replaced at no extra charge to the customer

“a/ If some of the products are lost or damaged in transit, the Buyer must notify the Company of this within 3 days of delivery. If the products are not received, the Buyer must notify the Company within 7 days of receipt of the invoice or agreed delivery date whichever is sooner.”

“b/ Any written acknowledgement by the Buyer to the carrier that all products have been received in good condition shall beconclusive as between the Company and the Buyer.”

5). Products returned exceeding the cancellation period.

  • Both carriage charge and a handling/restocking fee at 15% of original order value will be charged if items are sent back by the customer after the stated cancellation period.

To request a return of products that have exceeded the cancellation period, please use either of the following channels described below, we will need details of your original order and delivery information.

6). What is the policy on returning goods?

*If the customer no longer requires the goods, do you want to allow refunds/returns.

Both carriage charge and a handling/restocking fee at 15% of original order value will be charged if items are incorrectly ordered by the customer and sent back.

To request or return a refund, please use either of the following channel described below, we will need details of your order and delivery information.

see below

7). How to request a return or a refund?

To request or return a refund, please use either of the following channel described below, we will need details of your order and delivery information.

see below

8). Price

“All prices quoted shall be subject to Value Added Tax and any other government duty or tax which is applicable and may be altered by the Company by notice to the Buyer at any given time before delivery of the products. If any such alterations result in an increase of such prices, the Buyer may cancel the relevant order providing written notice is given to the Company within 7 days of receipt of the Company’s notice or before delivery of Products whichever is earlier.”

9). Quotations

“All quotations are valid for 90 days unless otherwise stated at the time of the quote. The Company reserves the right to withdraw the quotation if no qualified Order is placed by the Buyer within the valid period stated.”

10). Delivery

a/ The Company shall use all reasonable endeavours to ensure a delivery of the products on the agreed date. However, whether or not a date of delivery is specified in the order, the time of delivery shall not be of the essence. The Company shall not be liable for delay in delivery however so caused.

b/ If the Buyer fails to accept delivery of the Products, the Company shall be entitled, after a period of one month from the original delivery date on which Products were not accepted, to attempt to dispose of them elsewhere and to invoice the Buyer for the purchase price of the Products less the disposal value received.